General terms and conditions


Welcome to the OBU Mentor website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products and Services you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions, please do not use our website.

Before you place an order with us, if you have any questions relating to these terms and conditions please contact us Customer Service Representatives by email, or call us at +44(0)7340 758 499. We can be contacted 7 days a week. Please note that all calls to us will be charged at the local rate (BT users only, other network or international network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

You should print a copy of these Terms for future reference.


  1. “Personal Information” means the details provided by you on registration;
  2. “Product and Services” means a product and services displayed and offered on the Website;
  3. “Serviced Countries” means countries within the world.
  4. “We/us” means OBU Mentor;
  5. “Website” means the website located at OBUMentor.comor any subsequent URL which may replace it;
  6. “You, Customer, Mentee” means a user of this Website.


2.1 Access

You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms. Our Website is only intended for use by people resident in the Serviced Countries.

2.2 Registration

2.2.1 By registering as a user of our Website, you warrant that:

  1. (a) the Personal Information which you provide when you register as a user is true, accurate, current, and complete in all respects; and
  2. (b) You will notify us immediately of any changes to the Personal Information by contacting our Customer Service by email.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

2.3 Our rights

We reserve the right to:

  1. (a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. (b) Change these Terms from time to time in accordance with clause our right to vary these terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.


3.1 Ordering

3.1.1 By placing an order through our Website, you warrant that you are:

  1. legally capable of entering into binding contracts;
  2. at least 18 years old;
  3. resident in one of the Serviced Countries; and
  4. Accessing our Website from that country.

3.1.2 When placing an order you will be automatically added to our promotional emailing list. You can opt out of promotional email activity at any time by emailing Customer Service. It may take up to 7 days for the change to take effect.

3.2 How the contract is formed between you and us

3.2.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product or Service has been Accepted (the “Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Confirmation.

3.2.2 The Contract will relate only to those Products and Services whose delivery we have confirmed in the Confirmation. We will not be obliged to supply any other Products or Services which may have been part of your order until the delivery of such Products or Services has been confirmed in a separate Confirmation.

Please note, for any Stripe orders, payment is processed immediately after your order is placed.

3.2.3 Non-acceptance of an order may be a result of one of the following:

  1. – The Product you ordered is unavailable from stock.
  2. – Our inability to obtain authorization for your payment.
  3. – The identification of a pricing or Product description error.
  4. – You not meeting the eligibility to order criteria set out in these Terms.
  5. – The services timelines or deadlines requested are inappropriate, unacceptable by OBU Mentor.

3.2.4 If you do require any information regarding orders you have placed with us, please email to us at the following Email address:


4.1 If you are contracting as a consumer, due to the nature of the products and services we are unable to cancel a Contract. In this case, OBU Mentor will deal your request for the refund of Products and Services in accordance with our refund policy.

4.2 To request refund, you must inform us in writing. This provision does not affect your statutory rights.

4.3 Your right to return or alter the products or services does not once the service is initiated/ordered/requested, meeting scheduled or/and agreed for mentoring.


5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products and Services appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We will confirm the price of a Product and/or Service in the Confirmation.

5.2 Every care has been taken to ensure that the description and specifications of the Products and/or Services are correct. However sometimes due to the nature of the services human error is possible for which the Customer needs to be considerate.


6.1 The price of any Products and/or Services will be as quoted on our Website from time to time, except in cases of obvious error. These prices exclude payment processing charges (aka acquirer charges) dependent upon the type of payment method chosen by the Customer. For Paypal (7.5% of order value), Stripe payments (5% of order value), (Western Union and/or Money Gram will have to be borne by the Customer at agent location, Bank Transfer charges must be borne by Customer for international payments) will be added to the total amount due.

6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

6.3 Every effort has been made on this Website to ensure that shopping online is safe and secure. OBU Mentor cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them however OBU Mentor will not be liable in any case of misuse and eligible to refund the funds to card companies. Customer should take reasonable steps to ensure safe and secure online experience which includes & not limited to the installation of authentic & up-to-date antivirus, malware protection.

6.4 Pricing and VAT outside of the UK

6.4.1 If you order Products or Services from our Website for delivery outside the UK, they may be subject to local taxes and duties for which You will be responsible for payment of any such local taxes and duties. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6.4.2 OBU Mentor has a policy of charging all customers the same throughout the world, so that the price paid in presentational currency sterling or USD is the same wherever customers live (except for the currency exchange rates & acquirer charges). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

6.4.3 Please also note that you must comply with all applicable laws and regulations of the country and the associate respective professional bodies. We will not be liable for any breach by you of any such laws. We will purely be providing services and by fulfilment we would not be held accountable for in any manner.

6.4.4 The fees mentioned on the website are for OBU Mentor services. All the fees for respective plans to professional bodies, universities or respective bodies will have to be borne by the customer and is not included fees paid to OBU Mentor.


7.1 Delivery timescales vary depending on the type of products ordered, the service you select.

7.2 BSc (Hons) in Applied Accounting RAP is submitted twice a year in May/November. It might not be possible to enroll for a respective attempt due to complete mentor enrollment (Max 35 students allowed as mentee each mentor each attempt) or unreasonable timescales. OBU Mentor reserve the right to extend the enrolment to next submission period, This would include several factors including but not limited to i) Time to deliver the session ii) Draft report reviews iii) Package selected iv) unable to offer respective quality of service. Please note, OBU Mentor will not compromise over the quality of mentoring acting in interest of customer to have a high chance of success. Under no circumstances OBU Mentor guarantee pass as this is entirely dependent upon customer’s effort in the respective program. Verbal discussion could not be held accountable and any such claims where guarantees must be provided should be requested in writing from official email address

7.3 Ethics and Professional Skills (EPSM) module enrolment will normally be delivered in a weeks’ time from the confirmation however due to BSc (Hons) in Applied Accounting deadlines if such orders are placed the customer must notify OBU Mentor in writing and agree the service delivery date. Incase if the order of the service was placed with EPSM deadline for OBU RAP (Research and Analysis Project) submission in mind then OBU Mentor cannot be held accountable for missing the deadline.

7.2 For stock purposes, each item/service requested constitutes an individual order. We will always attempt to consolidate multiple orders for one delivery however services may be provided over a period of days.

7.3 If you require further information please contact us in writing via email.


8.1 Products and/or Services purchased via the OBU Mentor Website cannot be returned to us for a full refund or exchange due to the nature of being digital and once service is completed/initiated.

8.2 BSc (Hons) in Applied Accounting

8.2.1 50% deduction of chosen package fee if cancellation notice is provided after 1st session with mentor excludes copper, bronze plans

8.2.2 No Refund once 2nd session is scheduled and/or Attended.

8.2.3 Mentoring enrollment fee is for the respective submission period and cannot be roll-forward to the next submission period.

8.2.4 Under any circumstances if the mentee is unable to submit under one submission period 40% re-enrolment discount would be offered for next submission period for the same plan.

8.2.5 10% admin/processing/mentor engagement charges would be deducted of the chosen package fee if 4 weeks’ notice is given after enrolment before any session is scheduled.

8.2.6 25% admin/processing/mentor engagement charges would be deducted of the chosen package fee if less than 4 weeks’ notice is given after enrolment before any session scheduled.

8.2.7 No refund will be issued for the add-on services selected (such as extra meeting, plagiarism check, etc.). It will be entirely at discretion of OBU Mentor management to assess the individual case once request is submitted for refund.

8.2.8 Refunds issued would be net of the payment processing charges. Charges borne by the Mentee at time of fee submission (dependent upon the chosen mode of payment) cannot be refunded as those are third party processing charges.

8.3 Ethics and Professional Skills Module & ACCA Membership Practical experience requirement

8.3.1 No refund will be issued once service is initiated/scheduled.

8.3.2 50% deduction will be made if sufficient notice (4 days) is provided before initiation of the service.

8.4 Any other service

8.4.1 It will be entirely at discretion of OBU Mentor management to assess the individual case once request is submitted for refund.

8.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase however sometimes this would not be possible and alternative methods will be discussed with the customer.

8.9 If you require further information please email or contact our number.


Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and we are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.


We process information about you in accordance with our privacy policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.


11.1 Promotional discounts are not exchangeable for cash and can only be used once per transaction.

11.2 Discount codes cannot be used in conjunction with any other discount code.

11.3 Discount codes offered by the Website are valid only for use as part of a purchase made via the Website.

11.4 If you return to us for a refund a Product and/or service which has been purchased with a discount code, the refund policy will apply on the original value of the product and discount impact will be deducted from the value of the refund owed to customer.

11.5 Paypal and Stripe as a method of payment is not accepted if the customer is using a discount code.

12) Referral Bonus

We also operate referral Bonus from time to time which are governed by relevant terms and conditions.

12.1.1 We would get in touch with the referee subject to valid purchase and no returns and offer gift card up to 5% value of the product/service purchased by the referred person.


13.1 We warrant to you that any Product/service purchased from us through our Website is of satisfactory quality.

13.2 We will not accept responsibility for a failure to comply with specific guidelines by relevant regulatory bodies including but not limited to ACCA.

13.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

13.4 This does not include or limit in any way our liability:

  1. (a) for death or personal injury caused by our negligence;
  2. (b) under section 2(3) of the Consumer Protection Act 1987;
  3. (c) for fraud or fraudulent misrepresentation; or
  4. (d) for any matter which it would be illegal.

13.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

  1. (a) loss of income or revenue;
  2. (b) loss of business;
  3. (c) loss of profits or contracts;
  4. (d) loss of anticipated savings;
  5. (e) loss of data; or
  6. (f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 15.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 15.1 or clause 15.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 15.5.

13.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


14.1 The prize draw is open to anyone aged 18 years or over,

14.2 There is no entry fee to enter prize draw however purchase would be necessary before the results.

14.3 By entering this prize draw, an entrant is indicating his/her agreement to be bound by these terms and conditions.

14.4 Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

14.5 No responsibility can be accepted for entries not received for whatever reason.

14.6 To enter the prize draw, participants must follow the instructions specified in the prize draw comms and then a winner will be chosen at random.

14.7 The promoter reserves the right to cancel or amend the prize draw and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation, or any other event outside of the promoter’s control. Any changes to the prize draw will be notified to entrants as soon as possible by the promoter.

14.8 The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this prize draw.

14.9 The prize is as specified in the prize draw comms. No cash or other alternatives will be offered and prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

14.10 The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

14.11 The promoter’s decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.

14.12 The prize draw and these terms and conditions will be governed by Pakistan law and any disputes will be subject to the exclusive jurisdiction of the courts of Pakistan.

14.15 The winner agrees to the use of his/her name and image in any publicity material for the prize draw, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

14.16 This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other social network. You are providing your information to OBU Mentor and not to any other party.


15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. (a) strikes, lock-outs or other industrial action;
  2. (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  4. (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. (e) impossibility of the use of public or private telecommunications networks; and
  6. (f) the acts, decrees, legislation, regulations or restrictions of any government.
  7. (g) Death, sickness, critical health

15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


16.1 Intellectual property and right to use

16.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.

16.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

16.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product/Service(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

16.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

16.2 Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website, respective professional regulatory body and any transactions conducted.

16.3 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16.4 Transfer of rights and obligations

16.4.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

16.4.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.4.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16.5 Severance

If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

16.6 Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

16.7 Entire Agreement

We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

16.8 Our Right to Vary these Terms

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

16.9 Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of Pakistan, and you irrevocably submit to the exclusive jurisdiction of the courts of Pakistan. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Pakistan.

16.10 Registration/submission of a RAP project to OBU and assessment fee to OBU is the responsibility of the individual student. “OBU Mentor” is not responsible for third party registration.

16.11 Besides the fact that we have an excellent track record with our previous students passing their RAP, we still do not provide any sort of guarantee at any stage about passing the RAP. Further, it is the student’s responsibility to ensure their complete compliance with all prescribed terms of OBU. We do not accept responsibility if a student should fail due to any reason, as we always work in good faith and confidence in our engaged students, by keeping all OBU prescribed guidelines.

16.12 All our mentoring services are in accordance with the prescribed guidelines of OBU and the role of the mentor is clearly defined in the Information Pack. We are not liable to support our engaged students beyond the prescribed guidelines, so it is essential that the students familiarize themselves on all guidelines provided in the Information Pack.

16.13 It is obligatory for students to conduct all three formal meetings with their designated mentor per the prescribed guidelines provided in the Information Pack. The first meeting should be conducted at the beginning of the project, the second meeting in the middle on the preparation, while the last meeting should be held upon completion of the project.

16.14 The complete, 100% compliance with all the guidelines of OBU is a responsibility of the student, as the mentor will only guide the student through the process and will not enforce anything. As stated in “Good Faith Policy”, we work in good faith and trust our students, while adhering to the prescribed guidelines of OBU.

16.15 In accordance with the prescribed rules and regulations of OBU, the Project Mentor is not allowed to share samples/excerpts of the RAP, and in accordance with this requirement, we as “OBU Mentor”, do not share any samples or any similar documents. Instead, we only share general documents related to the selected topic and company in order to provide support to our students in preparation of their RAP and getting good grades.

16.16 The student must clear its entire dues in the middle of the preparation of RAP i.e., before the second formal meeting or after one month of registration with us whichever comes first, as we reserve the right to withhold mentoring services until the clearance of the entire mentoring fee.

16.17 The prices for our services do not include any possible transfer charges, and the student needs to cover the additional transfer fees (if any). Transfer fees vary per mode of transfer, so the student needs to choose the best payment method suits them. You can consult our team and they will guide you through the most suitable method of payment according to your country of residence.

16.18 In the case of Guidance in Re – submission, the student needs to clear the entire due before the first formal meeting.

16.19 In the case of Broad Level Guidance Services for RAP, we will only provide feedback to students on the general aspects of the RAP along with some limited specific queries free of charge. If the students require detailed guidance, then they must select a specific mentoring package.

16.20 OBU Mentor is not responsible for aiding students after completion of the Mentoring Package duration. If any student wants any guidance/help after this period, then they need to pay the additional charges. Refer to multiple products / services offered.

16.21 We will coordinate with our students over email and an online medium (such as google meet) to discuss broad level issues and according to the plan selected will discuss with student.

16.22 Mentors always try to respond as fast as possible to respond all communication from their students as we need to uphold the quality aspect of our services, we usually respond within 24 hours of receiving a students’ email. The students need to plan their work accordingly so they may complete their project in time.

16.23 The student should communicate with their mentor at least two to three days before the meeting so they both can make arrangements accordingly. The student needs to be available at the agreed time and date, as the postponing of the meeting for a later date can severely impact the overall progress in the preparation of their RAP.

16.24 We are responsible for providing regular feedback to students, and in a case of any extra requested favors beyond the overall allowed guidelines of OBU, we politely respond to students and guide them properly in ensuring that they must follow all prescribed guidelines of OBU that have been outlined in the Information Pack. In a case where the student expects any extra favors, we will not, in any case, entertain them, as we always ensure to comply with all the prescribed OBU guidelines.

16.25 We are only responsible for providing Mentoring services in accordance with the prescribed guidelines of OBU. We do not provide any writing services in the preparation of RAP.

16.26 We always work in good faith with students to provide the mentoring services per the prescribed guidelines of OBU. We do not provide any kind of guarantee or reassurance that the student will pass their RAP if they get our mentoring services. It is a common misconception among students that they will pass their RAP if they only get a good mentor but ignore the most important aspect as the mentor can only guide the student and getting the passing status with good grades depends upon the hard work, dedication and correct approach toward the selected topic and company.

16.27 We do not tolerate ANY sort of cheating or misconduct, especially with respect to Plagiarism. If at any stage of the mentoring process, we feel that the work submitted by the student is not their original work (based on valid evidence), then we will issue a warning to the student to avoid this kind of issue in future. If the student does not take our warning in consideration, then we reserve the right to immediately discontinue the mentoring arrangement without the obligation to reimburse for the mentoring fees already received by the student.

16.28 We reserve the right to not enter into arrangement on our mentoring program with a particular student if we determine that the student has unreasonable expectations (e.g., 100% guarantee for passing the RAP under our mentoring), or if the student is demanding more than it is actually allowed per the established rules of OBU. We believe in treating all stakeholders in accordance with the prescribed guidelines of OBU.

16.29 Mentor will offer communication as per mentee’s chosen service plan however global timing differences  & human limitations must be considered and adhered. 

 17) Confidentiality

To the extent authorized by the law, OBU Mentor will ensure the confidentiality of the information provided by the Customers (“Confidential Information”).

17.1 Each party will use reasonable efforts to stop the disclosure of any of the opposite party’s to 3rd parties, as long as the recipient party’s obligation shall not apply to information that:

  1. If respective regulatory bodies prefer disclosures they have to request in writing which would be subject to customers’ approval. No information will be shared without Customers consent;
  2. Already within the recipient party’s possession at the time of disclosure thereof;
  3. Later becomes a part of the general public domain through no fault of OBU Mentor;
  4. Required by law or regulation to be disclosed.
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